Billing Administration

The Billing Administration page is your central hub for managing credits, reviewing transactions and billing support. This guide walks you through the key features and common tasks.

Access: Administration → Billing

Required role: TenantAdmin

Overview

The Billing Administration page provides a complete view of your tenancy's financial activity with Denvr Dataworks. Here's what you'll find:

• Tenancy balance is displayed in the top-right corner and is visible to all users in the tenancy. This balance is shared across the tenancy, and all deployed resources are billed against it. This function is limited to the prepaid tenants.

• Transactions section lists your full history, including credit top-ups, credit adjustments, promotional credits, and refunds.

• Add Additional Funds lets TenantAdmin users top up credits using a credit card. The default billing currency is USD. This function is limited to the prepaid tenants.

• Export to Excel allows you to download your transaction history as a .xlsx file for your records.

• View Usage (bottom of the page) opens a detailed breakdown of billed resources. For more information, see How are my VMs and Applications billed?

• Contact Support (bottom of the page) is available for any additional questions.

Denvr Dataworks does not currently support automatic top-ups from a credit card on file.

Adding Credits to Your Tenancy

If your tenancy is on the pay-as-you-go billing model, you can top up credits at any time through self-service.

Prerequisites

• The TenantAdmin role (required to add credits)

• A valid credit card

• A minimum top-up amount of $250 USD

Payment Processing

Denvr Dataworks has partnered with Stripe to provide a secure and seamless payment experience.

Only tenant admins can top up the credits, please reach out to them to add more credits.

Invoices:

Access: Administration → Invoices

Required role: TenantAdmin

The Invoices page provides a record of invoices issued to your tenancy. What you see here depends on your billing model.

Who Receives Invoices

• Post-paid (standard billed) customers: Invoices are available directly in your dashboard under Administration → Invoices.

• Pre-paid (pay-as-you-go) customers: Invoices are not generated for manual credit top-ups. Each top-up transaction is recorded in the Transactions section of the Billing page, and a payment receipt is issued by Stripe at the time of purchase.

Automatic Top-Ups

Automatic top-ups are available as a feature and disabled for tenancies by default. If you would like to explore enabling automatic top-ups for your tenancy, please reach out through Contact Support or your account manager.

When automatic top-ups are enabled, each automatic credit addition appears as a line item in the Transactions section of the Billing page. Invoices for these transactions are not currently issued through the dashboard; receipts are provided directly by Stripe.

Invoice Retention

Invoices are retained in our accounting system and remain accessible through the portal. If you need a copy of a historical invoice that is no longer visible in your dashboard, please contact our support team.

Adjustments and Refund Requests

Before requesting an adjustment, we recommend reviewing View Usage for a detailed breakdown of resource consumption across your tenancy. This often clarifies questions about specific charges.

If you still have questions or would like to request a credit adjustment or refund, please open a support ticket through Contact Support at the bottom of the page, or by selecting Support in the left navigation pane.

Our accounting team carefully reviews each request, taking into account usage patterns and other relevant factors. We'll work to resolve your request as quickly as possible and will keep you informed throughout the process.

For our AI Ascend Customers:

Thank you for being part of this journey with us. For any billing questions not covered in this guide, please reach out to your account manager directly by email, or raise a ticket through the support portal.