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  1. OVERVIEW

Technical support

Getting support on Denvr Cloud

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Last updated 1 month ago

Denvr provides 3 support channels to our clients:

Tickets

Tickets are the preferred method for contacting our technical support team if you already have access to the Denvr Cloud web console. Without leaving the dashboard you can:

  • See the status of open tickets

  • Review closed tickets

  • Communicate the severity and impacted services

  • Upload screenshots

Simply navigate to "Support" from the left navigation menu

or from the following links.

Email

In addition to web tickets we can also be reached at support@denvrdata.com. Please be sure to include:

  • Tenant name

  • Issue priority and impact

  • Description and screen captures if available

Please note that we will validate that the sending email address matches as active user in the Tenant. This is to prevent any impersonation and ensure any access control is followed. We may contact the Tenant Administrator if there are any concerns.

Slack

Enterprises can request access to dedicated Slack channels for chat-based support.

All Tickets
Support Ticket
Inquiry
Tickets
Email
Slack